Terms and Conditions of Sale

Terms and Conditions of Sale

These “Terms and Conditions of Purchase” together with the “Privacy Policy” and the “Terms of Use” apply to any sale of products made through the online store medthyme.com (hereinafter “Thyme”) and constitute the overall binding agreement between of the user making the purchase (hereinafter the “Customer”) and the NARGY ELLAS (hereinafter the “Provider”).

NARGY ELLAS | address: Tertseti 10 Kaisariani 16122, Greece
tel: (+30) 2111831324 | email: [email protected], [email protected]
Data Protection Officer email: [email protected]

Order

Order Submission - Proposal for purchase of goods

The order of the products is submitted through the completion and sending of the special order page that exists in Thyme. Before placing the order, the user becomes aware (via a special link on the order page) of the terms of sale of the products he wishes to acquire. In order to send the order, it is mandatory for the user to activate (on the order page) the special marking “I have read and agree to the website terms and conditions”. With this marking, the user expressly and unconditionally declares that before submitting his order he received in a clear and understandable manner the following information:

1. Provider’s details: ID, address, telephone number, email address.

2. The main features of the products he ordered, as described in the pages in Thyme. The user must check every relevant feature before submitting his order, so as not to maintain any doubt about the characteristics and properties of the ordered goods. The Provider has no responsibility in the event that the user fails to be adequately informed of the above.

3. The total price of the products ordered, including VAT, any other fees and all additional shipping, delivery or mail charges as well as any other costs. The prices listed on the product pages include VAT, but do not include shipping costs, which are calculated on the order page based on the choice of shipping method.

4. The methods of payment of the products and their restrictions.

5. The ways of delivery of products and their limitations.

6. The deadline within which the Provider undertakes to provide the products.

7. The procedure for exercising the right of withdrawal (deadline, conditions, exceptions)

8. The obligatory charge of the Customer with the immediate cost of returning the products to the Provider, in case of his withdrawal.

9. Where applicable, the possibility of appealing to an out-of-court complaint and restitution mechanism to which the Provider is subject, as well as the ways of accessing it (see “Extrajudicial Disputes” below).

10. Where applicable, the existence and conditions of deposit of money or other financial guarantees (eg advance payment of price in case of pre-order, etc.) that must be paid or provided by the Customer, whenever requested by the Provider.

11. The obligation to pay upon submission of the order. The shipment of the order to the Provider is a proposal for the purchase of the ordered products and a declaration of acceptance of all charges described in the order.

12. If there is no update or acceptance of the order by the Provider, the user is entitled to a refund of this payment.

Acceptance of Order

The order is not binding on the Provider, before the user receives the confirmation of acceptance of the order from the Provider, as described below:

1. When the order is placed by the user, it may automatically be placed in a standby mode until confirmation that the payment has reached the Provider. In payment systems (cards, banks, etc.) there may be some delay in clearing trading times.

2. In case the payment is to be made by “deposit / transfer to a bank account” of the Provider, the order is on hold until the payment is made by the user. The user will receive a relevant message from the Provider entitled “Order on Hold“, at the email address he has registered in Thyme. The message will include, among other things, the Order Number and the Bank Accounts of the Provider which the user can use. When submitting / transferring, the user should:
(a) in the “reason” field of the banking transaction to indicate the Order Number and its Name
(b) to send electronically to the Provider the proof of the banking transaction

3. Once the payment is confirmed, the Provider registers the order and sends the user a relevant electronic message entitled “Order on Processing“. The user must check the specific message and immediately notify the Provider by e-mail (no later than 6 hours after receiving the message) for any error, otherwise the details of the order mentioned in the message will be applied to the Sales Agreement.

4. After registration, the stock availability of the products of the order is checked and the absence of any errors regarding their prices and characteristics. (a) In the event that the availability or delivery time differs from those indicated in the message “Order on Processing”, the user will receive a relevant update. (b) In the context of good faith and transactional ethics, the Provider is not required to accept an order and enter into the sale of products which, due to typographical or computer errors, appear in the online store with an incorrect price, ie less than or greater than applicable. during this time.

5. If the Provider finds the availability and non-availability of any errors for the prices and characteristics of the products, an electronic message to the user will confirm the acceptance of the content of the order. The order is considered binding and the sale is considered to have been prepared and creates claims of the parties (user – Provider) only by sending from the Provider and receiving from the user of the specific message entitled “Order to Receive“.

The user has the opportunity to be informed by the Provider about the progress of the order, either by phone or by sending an e-mail

Product availability

The Provider reserves the right to sell its products if they are not available at the time of ordering. In this case, the Provider reserves the right not to accept this order and therefore not to sell the sale. Any payments will be refunded to the Customer without undue delay, in the same way that the user chose to pay for his order.

Delivery of order

Place of Delivery

In order to receive the products of the order, the Customer must show:

  • his police ID card or passport
  • the message “Order to Receive”

If the user wishes to authorize a third party to receive his order, then the third authorized person must demonstrate:

  • special authorization from the Customer to receive the specific order,
  • legally considered by police or other Authority
  • his police ID card or passport
  • the message “Order to Receive”

Since after receiving the products, the risk goes to the Customer, he or the authorized person must check at the time of receipt the products he receives, as with his signature upon receipt he confirms that he received the products of the order correctly.

If the user does not receive the products after receiving the message “Order to Receipt” and despite the relevant notification from the carrier, the Provider reserves the right to withdraw from the sale.

Time of Delivery

The delivery time of the products is determined depending on the availability, and is confirmed in the acceptance of the order by the Provider with the message “Order to Receive“.

If there are reasons for the delay in delivery, the Provider reserves the right to notify the Customer of the reasons for making the product unavailable or of the possible (new) delivery time. In any case, the Provider undertakes to deliver the ordered products within thirty (30) days from the confirmation of acceptance of the order, unless there is a different agreement that is confirmed in writing by e-mail.

If the Customer deems that the delay makes the transaction unprofitable for him, he is entitled to unilaterally cancel the order with a written statement via e-mail. If the order is canceled and the Sales Agreement is terminated, the Provider must return, without undue delay, all the money paid to it by the user.

The Provider is not responsible for delays in the execution of the order (including delivery) due to cases that cannot be attributed to the Provider’s fault or due to force majeure and therefore the Provider is entitled to an extension of time for the execution. Indicative examples could be strikes, terrorist acts, war, supplier / transport / production problems, exchange rate fluctuations, government or legislative acts and natural disasters.

If such incidents last more than two (2) months, the contract of sale may be terminated by any party without compensation. If the user deems that he is no longer interested in the execution of the order, he is entitled to terminate the contract of sale and the Provider is obliged to return the price as well as any other amount paid under the contract of sale.

Incorrect Shipping

In the event of an incorrect shipment of non-ordered products, their unconditional receipt or failure to inform the provider and return of the products may not be considered as consent, acceptance or declaration of will to purchase them.

In the event that a refund is requested from the Provider and the user delays returning these products for more than ten (10) days then his refusal constitutes a declaration of intent to purchase the items and the order is deemed to have been confirmed and the user must pays their value.

Delivery Cost

Shipping costs are calculated based on the Customer’s order onto the checkout page before the order submission. Any incorrect registration by the Customer and therefore incorrect calculation of shipping costs, is borne by the Customer and not the Provider.

From time to time shipping costs may be free, for purchases over an amount specified by special offers.

Payment

The available payment methods can be one or more of the following:

  • Credit / Debit card
  • Paypal

Any delivered products remain the property of the Provider until the final, complete and complete payment of the price to him.

Withdrawal

The user can easily return the products he has bought from Thyme because he simply changed his mind (right to withdraw from the distance contracts under Law 2251/1994, as amended by K.Y.A. Z1-891 / 2013). . Before returning the products, the user can contact the customer service department in Thyme either by phone or by e-mail.

In particular, the user has the right to return a product purchased from Thyme without stating the reasons, under the following terms and conditions:

1. Within a period of fourteen (14) calendar days from the time of receipt of all products, the user is entitled to withdraw from the sale by sending the declaration of withdrawal in writing to the postal or e-mail address of the Provider. The Provider is obliged to confirm in writing (by mail or electronically) the receipt of the withdrawal statement as soon as it receives it.

2. Within fourteen (14) calendar days from the day on which it notified the withdrawal to the Provider, the user is obliged to return all products received with his order, accompanying them together with the original purchase document (retail receipt, invoice). Returned products must not have been used, they must be in excellent condition, just like before they were sold, in their full original packaging (box, nylon, foam, etc. – which should not have tears or damage / alterations) and with all the contents of the original packaging (forms, etc.). The return of the products is accepted, only if the user has previously paid any amount charged to the Provider for the shipment of the product to him and the shipping costs for his return. The Provider is obliged to confirm in writing (by mail or electronically) the return of the products as soon as it receives them and in case the return is not accepted to state the reasons.

3. At the latest within fourteen (14) working days from the time the Provider has accepted the return of the products, the Provider is obliged to return the price received to the Customer. In the event of a Debtor’s debit of the Credit Card, the Provider, having received the price from the Bank, shall notify the Bank of the cancellation of the transaction so that the Bank can take any action. The Provider, after this information, bears no responsibility for the time and manner of execution of the dispute, which is regulated by the contract drawn up between the issuing Bank and the Customer.

Private Data

The user fills in personal information (eg name, email address, phone number) on the special order page that exists in Thyme, in order to submit to the Provider his order for products that he wishes to obtain. The Provider, as Editor-in-Chief, collects the information required by the Customer (“personal data” or “Data”), which is absolutely necessary for the execution of the above transactions.

Customer Data is retained by the Provider for the period required for the fulfillment of the contract of sale with the Customer and yet for a period not exceeding five years from the termination or expiration of this contract, as defined by law for any limitation period. claims and for reasons of liquidation.

The tax data as well as what is required for control purposes by the supervisory authorities will be observed as defined by the current legislation. They will then be safely destroyed, provided that they are no longer required to meet the above purpose or to meet the provider’s operational, tax, or accounting requirements or to defend their rights before a Court or Authority.

Access to Customer Data is provided by the absolutely necessary staff of the Provider, who has committed to maintaining confidentiality and the partner companies cooperating with the Provider, which process the Data as Executors on its behalf and in accordance with its instructions.

For more information on the processing of personal data and the exercise of its rights, the user may refer to the Privacy Policy.

Applicable law

Contracts through the Thyme online store are governed by Greek and European law, in particular by legislation governing issues related to e-commerce, distance sales and consumer protection. Any dispute that arises from the contractual relationship between the Provider and the Customer, the competent courts in Athens are responsible for resolving it.

If any part of the Sales Agreement under these terms is proved invalid or inapplicable by a court decision, the rest of the contract will continue to apply.

All notifications must be made in writing (by hand, either by e-mail, or by first-class mail, which will be considered delivered 48 hours after posting).

Individuals

The protection provided by the provisions of the law on distance contracts, as well as the present terms, emphasizes that it applies only to natural persons who trade for reasons which do not fall within their commercial, craft, business or freelance profession. activity.

Extrajudicial Disputes

For out-of-court dispute resolution, the user may contact the competent bodies for out-of-court settlement of consumer disputes, e.g.

  • to the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness (efpolis.gr)
  • to the Consumer Ombudsman (synigoroskatanaloti.gr)
  • to the Committees for the Friendly Settlement of Consumer Disputes (Article 11 of Law 25251/1994) located in the local Municipalities of the country

According to Directive 2013/11 / EC, which was incorporated into Greek law by JM 70330/2015, it is now possible to electronically resolve consumer disputes through the Alternative Dispute Resolution process throughout the European Union.

  • If the user has a problem with a purchase made by the online store and resides in the EU, he can use the website https://webgate.ec.europa.eu/odr/main/?event=main/home to out-settle the dispute. show
  • The Certified Alternative Dispute Resolution Body (EED) certified for this purpose is the European Consumer Center of Greece – ECC GREECE ([email protected]). The user can contact the above body in order to guide him throughout the process of submitting and processing his complaint.